Returns & Exchanges

At Birthdate Co., we want you to love your personalized items; if you aren't completely satisfied, we offer a 30-day window for returns and exchanges on all non-customized home goods.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, a prepaid shipping label will be sent to your email address; simply print it out and secure it to your original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location, ensuring all items are safely packed to prevent damage during transit.

4

Receive Your Refund

After our team inspects the returned items, we will issue a refund to your original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing